Privacy Policy

Epta Car Rental & Tours Sdn Bhd
Effective Date: 20 October 2025

This Privacy Policy explains how Epta Car Rental & Tours Sdn Bhd (“the Company”, “we”, “our”, “us”) collects, uses, and protects any personal information that you provide when using our website or services.

We are committed to ensuring that your privacy is protected in accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia. Should we ask you to provide certain information by which you can be identified, you can be assured it will only be used in accordance with this Privacy Policy.

  1. What We Collect

We may collect the following information from you:

  • Full name
  • Identification details (NRIC or passport number)
  • Driving licence information
  • Contact details (email address, phone number, address)
  • Booking details and travel preferences
  • Payment-related information (processed securely via authorised payment gateways)
  • Other information relevant to customer service or promotional offers
  1. How We Use the Information

Your information is collected to help us understand your needs and provide you with a better experience. Specifically, we use it for:

  • Processing and confirming car rental or tour bookings
  • Internal record keeping and security verification
  • Improving our products and services
  • Sending booking confirmations, updates, or customer support messages
  • Periodic promotional emails about new services or special offers (only if you’ve subscribed)
  • Customising our website and offers according to your interests
  1. Security

We are committed to protecting your information. Suitable physical, electronic, and managerial procedures are in place to safeguard and secure the information we collect online.

All payments made through our website are handled via secure, recognised payment gateways. We do not store any credit or debit card details on our servers.

  1. Cookies

Our website may use cookies to enhance your browsing experience.
Cookies help us analyse web traffic and tailor our website to customer preferences.

You can choose to accept or decline cookies through your browser settings. Disabling cookies may prevent you from taking full advantage of the website.

  1. Links to Other Websites

Our website may contain links to other websites. Once you leave our site, please note that we have no control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites.

  1. Controlling Your Personal Information

You may choose to restrict or withdraw the use of your personal information by:

  • Declining to fill in certain forms or fields
  • Unsubscribing from promotional emails at any time
  • Adjusting your browser or device settings for cookies and data permissions

We will not sell, distribute, or lease your personal information to third parties unless required by law. Your information will only be used as stated in this policy.

  1. Changes to This Policy

Epta Car Rental & Tours Sdn Bhd may update this Privacy Policy from time to time by posting a new version on this page.
You should check this page occasionally to ensure you are aware of any changes.
This version is effective as of 20 October 2025.